Assess consumer satisfaction with the water supply and sewerage services provided by Regional Water Company "Prishtina" Sh.A. in 2024. It will conduct a quantitative survey with 4,000 respondents, including household, commercial, and institutional consumers from the municipalities of Prishtina, Podujeva, Obiliq, Drenas, Fushë Kosovë, Lipjan, Shtime, and Graçanicë. The study will generate data-driven insights on service quality, efficiency, and consumer concerns, leading to recommendations for service improvements.