Assess consumer satisfaction with the water supply and wastewater services provided by Regional Water Company "Bifurkacioni" Sh.A. in the municipalities of Ferizaj, Kaçanik, and Hani i Elezit. A structured survey will be conducted with 1,477 respondents, including households, businesses, and institutions, to evaluate service quality, billing accuracy, customer support, and overall satisfaction levels. The collected data will be analyzed and presented in a comprehensive report, providing strategic recommendations to improve service delivery, enhance customer experience, and address key consumer concerns.